Transport for London Reviews
Based on 20 customer reviews and online research, tfl.gov.uk has a consumer rating of 1.2 out of 5 stars, indicating most customers are not satisfied with Transport for London.
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1 Star(18)
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How would you rate Transport for London?
Top Reviews
BEWARE. TFL Will not refund your mistake on the wrong vehicle details entered.I mistakenly paid for the congestion zone charge on a vehicle I did not use on the date. I contacted tfl helpline to refund this error and even to try and change it to the correct vehicle or at least credit the amount for a future trip. I was abruptly informed that no refunds will ever happen and there is nothing that can be done so I would have to pay for the correct vehicle or face a PCN charge. Of course I know this was a my own fought for not entering the correct vehicle but I cannot understand why TFL do not have a sophisticated computer system that alerts the customer that the vehicle registration hasn't used the congestion zone and therefore alerting you not to pay and to input the correct vehicle or any other errors on their website. Conciendently, They do have a system that alerts you that your credit card has been inputted incorrectly and that you should put the right details in. Effectively TFL have taken my money and possibly many others and still think this is an acceptable behaviour. I cannot describe my anger and frustration in their company and will not use their service where ever possible for future trips.
Terrible experience attempting to register customer details. I have no idea what my customer ID is but they now have my PII and credit card details. If their cyber security is as bad as their public web tools then they are in a shocking position.Postscript: after several hours I received an e-mail with a customer id and I was able to log in. My opinion hasn't changed though.
All Customer Reviews (20)
We traveled the Tube/Underground almost daily while visiting. One trip was logged in error. After repeatedly emailing TFL, someone finally asked for proof of travel. We provided it via email. Never heard from her again despite almost daily emails including cc's to the Mayor of London, whose department and Board have overall control of the TFL. They are theives that steal Tourist's money once they leave the UK. Shame on you.
Lived in London area for a few years and I’ve personally always found TfL brilliant. Coming from up north, where it costs over £10 to get from 1 side of a city to another on a bus, here it’s much cheaper to get about, and trains see, to be twice a minute everywhere.
This morning one of the staff was so blatantly rude to me just because I could find my ticket in a time they seemed quick enough - please have some patience.
TfL bus lane Rule Absolutely Rubbish policy in place, Waisting tax payers money only for vip black cab service for very few people. More traffic more congestion in London than ever before almost blocking one lane. Sadique Khan please resign asp.. about bus lane rules.I’ve been driving for 30 years. You are part of the problems than fixing it. Please think deeply Haw to improve city of London , Mainly clean tidy and traffic free city...
The worst service in the planet is TFL. Never get reset password email and I am stuck. can’t get into my account, TFL sucks
ULEZ team... is a joke... Your attitude toward the public is simply a disgrace...
This is a rip off they will always find ways to take your cash .I have had so many fine even when i have been careful.
Shortly before the second lockdown purchased my monthly seasonal ticket. Read on the Tfl website it is possible to get a refund within 8 weeks after the purchase. Due to workload while working from home and not even once using my monthly ticket after the lockdown was announced, in about 3 weeks, after the beginning of lockdown, I finally got time to call and ask for a refund, but what do you know. TfL has changed their policy in regards to the refunds shortly before the second lockdown and no backdated refunds are considered anymore.I just want to say how convenient, don't you think so?While other companies have managed to update the information regarding governments latest rules, asap. Not even more than a month after the actual lockdown, Tfl is even slightly suggesting the new policy on the website, so guess it mustn't be only me who got quite an unpleasant surprise once you called and tried to apply for a refund for your seasonal ticket due to Covid-19 restrictions.
Worst public service provider , transport mafia . Worse congestion created by TFL. Mafia. High paid sale ties for bankrupt TFL. Worse planing .
This website has made the login process very time wasting, you have to read through lots of photos and repeatedly (4-5 pages) picking out certain types of photos to verify you are a human, after already clicked the checkbox to confirm you are a human. When you are at a location with poor 3G/4G signal, you are literally screwed can't use the service at all. Now this site is made such a time waster.
Specifically Congestion Charging - these guys manage to complicate two really simple concepts - firstly statements. You cannot find them for love nor money, even when they notify you that it's recevied. Nothing, no sign of it anywhere :-( I work in web development and I cannot find them....Secondly there's the fiasco over autopay - who creates a system that you fully configure and yet there's still one last step of activating it , even though they've taken the fee to make it work. It is deliberately difficult and obtuse. Charlatans.Have submitted requests for more info and sent a FOI request - they couldn't be bothered responding (pre-Covid) so referring them to the Information Officer.
Think I must have just spoke to the most patronising person in the team, called Samantha. Really quite shocking all round, the whole thing. Invested in a electric for the good of world and these people know how to dismantle good. Another massive waste of public money
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